FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Will the model aircraft I receive look exactly like the one shown on the website?
As you can see, most of our model aircraft photos are taken in the same setting. Since they are real product photographs, slight variations in lighting may occur, and the actual model aircraft may have minor color differences. We sincerely appreciate your understanding.
Do LED-lit model airplanes require batteries?
No extra batteries are needed. The model airplane comes with a built-in lithium battery and only needs to be recharged.
30-Day Return Policy
We are confident in the quality of each of our dolls and are sure you will love them as much as we do. If you are not satisfied, we will gladly accept returns within 30 days. Clickhereto view our detailed return policy.
What payment methods do you accept?
You can place an order on our website using major credit cards, debit cards, or PayPal. At this time, we do not accept checks or money orders. ChimiDoll is not responsible for any bank charges incurred if Visa, Mastercard, Discover, or AMEX accepts a charge that causes a customer to exceed their available credit limit or debitable funds. All orders are subject to acceptance.
Is my online order secure?
Yes, our website is secure. We use HTTPS (HyperText Transfer Protocol Secure) instead of HTTP. Here are the differences between the two:
- Data Encryption: HTTPS uses SSL/TLS protocols to encrypt the data transmitted between your browser and our website. This means that your personal information and payment details are securely protected and cannot be intercepted by third parties.
- Data Integrity: With HTTPS, the data you send and receive is protected from being altered or corrupted during transfer. This ensures that the information you provide arrives at our servers unchanged.
- Authentication: HTTPS verifies the identity of our website through digital certificates. This ensures that you are connecting to the legitimate Xairmodel website and not an imposter site, protecting you from phishing attacks.
You can verify you are on a secure page by looking for the padlock icon in your browser’s address bar and ensuring the URL starts with "https://". https://www.xairmodel.com/
Is there free shipping?
We offer free shipping on orders over $50.
Do I need to pay customs duties?
Import Duties & Taxes:Zero Tariffs Guarantee:For our collectors in theUS and European Union, all import duties and taxes are covered by Xairmodel. There are no hidden fees upon delivery. For other regions, please check with your local customs office, though we strive to minimize any additional costs for our customers.
What Is a Plastic Model Airplane?
Plastic models are made from ABS or similar lightweight materials. These are often used in both assembled models and DIY kits.
Do plastic model airplanes look realistic?
Yes, especially high-end models with detailed interiors and lighting.
Can I pay in installments?
Yes, we support installment payments
How can I track my package?
You will receive an email notification once your order has been shipped. You can also click here to track your shipment.
International Orders
Yes, we offer international shipping! We use air freight to ensure timely delivery.
Attention UK customers:
As of January 1, 2021, based on new UK VAT laws, Xairmodel will not charge any customs duties or VAT at checkout. All orders, regardless of amount, will have related fees payable upon delivery. The specific charges are determined by UK customs, and customers can refer to UK customs for accurate information.
Where is your company located?
Our headquarters is in Hong Kong: unit c, 9/f Winning House, no.72-76 Wing Lok Street, Sheung Wan, Hong Kong. You can find our real address on Google Maps.